Viola’s experience in mediation began over 20 years ago as a police officer. She quickly acquired the skills of a mediator, and is now a Nationally Accredited Mediator.

 

Viola's background as a police member, police prosecutor and now Barrister has provided her with exceptional skills in alternative dispute resolution as well as skills in complaints management.  As a police officer, communication was a key feature of dealing with volatile situations and people. Viola attended many family violence matters where it was important to speak in a manner appropriate to the situation.   

 

Negotiating with other parties requires a high level of communication skills in order to come to a resolution rather than heading to a trial.

 

Viola has successfully worked with diverse groups, including Aboriginal and Torres Islanders, eastern European backgrounds as well as Lesbian, Gay, Bisexual, Transgender, Intersex or Questioning (LGBTIQ). 

 

Viola is a patient, confident and effective communicator who values integrity and has sound interpersonal skills and judgment, honed by many years of working as a member of the police force and the Victorian Bar.

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Viola is unlike any other mediator with her diverse experience and background. She brings expertise that has developed over 20 years in a variety of roles.